Lake Victoria Serena Golf Resort & Spa

GIATA-ID: 261615

Kampala, Uganda, Uganda

Address

Lweza-Kigo Road Off Entebbe Road P.O. Box 37761 Kampala

Phones

+256 313 221000+256 417 121000Fax: +256 417 121550

Chains

Serena Hotels

Emails

lakevictoria@serenahotels.com

Urls

https://www.serenahotels.com/lake-victoria
Sustainability
Energy

Key card switch

Hygiene
General

Health checks on staff

Hygiene training for staff

Sanitiser dispenser

Temperature checks

Use of commercially available disinfectants

Protective equipment for employees

Time interval between room bookings

Protective hygiene screens

Social distancing regulations

Mandatory mask-wearing

Enhanced cleaning programme

Services

Disinfection of high-touch surfaces

Professional cleaning service

Laundry washed at a minimum of 60°C/140°F

No high-touch furnishings in public areas

Protective equipment for guests

Contactless payment

Protective masks for guests

Free of charge

Hand sanitiser

Board

Packaged meals

Individually-packed meals
Rooms

Sealing after cleaning

No high-touch furnishings

Housekeeping only upon request

Property info
Accommodation types

Holiday village

Resort

Characteristics

Non-smoking accommodation

Eco hotel

Traveller categories

Families

Building information

Built in the year

Year: 2009
Number of rooms & other

Family room

Non-smoking room

Number of double rooms

Number: 114

Number of rooms (total)

Number: 124
Location
Distances: entertainment & shopping

Golf course

Nearby
Facilities
General facilities

Concierge service

Valet parking

Dry cleaning/laundry service

Air conditioning

Babysitter

Baggage storage service

Multilingual staff

English

Car rental

Parking

Check-in/out service

Coin-operated laundry

Lift

Currency exchange desk

Internet access

Laundry service

Medical assistance

Reception

Around the clock

Safe

Security service

Around the clock

Hotel shuttle service

Smoke/fire detector

Transfer service

Wake-up service

Disability-friendly

WiFi

Wheelchair-accessible

Smoking area

Food & drinks

Barbecue area

Bar/pub

Café

Dining area

Restaurant

kosher food

Room service

Snack bar

Entertainment & lifestyle

Arcade/gaming room

Banquet hall

Hairdressing salon

Playground

Shops

Souvenir shop

Supermarket

Conferences & events

Business centre

Conference room

Fax

Outdoor facilities & pools

Children's pool

Garden

Indoor pool

Outdoor pool

Pool

Poolside bar

Terrace

Rooms
Beds

Twin beds

Socket

Single bed

Extra bed

Number: 1

King-size bed

Queen-size bed

Sofa-bed

Location/View

Lake view

Room types & layout

Sound insulation

Balcony or terrace

Balcony

Bathroom

Lounge

Dining area

Separate
Facilities

Wood/Parquet

Air conditioning

Individual

Alarm clock

Carpeted floor

Ironing set

Internet access

Mini fridge

Minibar

Telephone

Direct-dial

Safe

Slippers

Trouser press

TV

Satellite/cable

WiFi

Free of charge

Desk

Bathroom

Bathrobe

Bathtub

Towel selection

Personal care products

Hairdryer

Shower

Kitchen/Kitchenette

Fridge

Kitchen

Tea and coffee making equipment

Tumble dryer

Sports
Sports: general

Tennis court

Personal Trainer

Badminton

Sports equipment hire

Fishing

Golf

On-site

Gym

Crazy golf

Tennis

Sports equipment hire

Yoga

Wellness

Massage treatments

Sauna

Spa

Steam bath

Hot tub

Wellness centre

Entertainment

Childcare service

Entertainment programme

Entertainment programme for children

Kids' club

Board
Catering services

Breakfast

BuffetContinentalTakeaway option

Lunch

Individually-packed meals
Additional offers

Children's meals

Diet meals

On request

Special deals

On request
Miscellaneous

Hire car

Location

The complex lies on the shores of Africa's largest lake and the centre of Kampala is just 15 km away. It is a 20-minute drive from Entebbe International Airport.

Facilities

The holiday village has a lift and features 124 rooms, including 114 double rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the complex feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms feature a kitchen and a bathroom, and air conditioning ensures just the right temperature. Guests can enjoy the lake view from a balcony or terrace. All rooms are carpeted and include a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set, a trouser press and a tumble dryer. A direct dial telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The holiday village has family rooms and non-smoking rooms.

Sports/Entertainment

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Fine weather can be enjoyed on the terrace. The wide range of activities offered at the complex ensures that there is something new to do every day, including tennis, crazy golf, golf and fishing. Sport and leisure facilities at the complex include a gym, badminton and yoga. Various wellness options are available at the complex, including a spa, a sauna, a steam bath and massage treatments. An entertainment programme and a kids' club round out the entertainment options.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The holiday village also offers special catering options.